For the second consecutive year, Wizz Air, a budget airline renowned in Moldova and Romania, has earned the dubious distinction of being named Europe’s worst airline. According to a survey conducted by Which, Wizz Air passengers frequently cite flight delays and subpar service as primary grievances.
Scoring the 44 out of 100 points, Wizz Air ranked at the bottom of the list due to widespread dissatisfaction among passengers regarding service quality and persistent flight delays, a sentiment echoed by nearly half of those surveyed. This disappointing outcome marks the airline’s second consecutive year at the bottom of the rankings.
Between October 2022 and September 2023, data from the UK Civil Aviation Authority revealed that only 63% of Wizz Air’s flights operated on schedule, while approximately 2% experienced delays exceeding three hours.
Following closely behind Wizz Air is Ryanair, which garnered 47 points out of 100, receiving just one star for seat comfort, food and beverage offerings, and customer service. Respondents were particularly scathing in their critique of the airline’s customer service, with one passenger lamenting the airline’s dismissive treatment of customers while another remarked on its outright neglect of customer care. Ryanair also received a modest two stars for boarding procedures, cabin cleanliness, and ambiance and three stars for value for money.
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Completing the roster of the top five worst airlines are Iberia (Spain), Vueling (Spain), and British Airways (UK).
Conversely, Jet2 from the UK secured the top position among short-haul airlines for the third consecutive year. Earning a five-star rating for customer service and boasting one of the lowest rates of last-minute cancellations among all surveyed airlines, Jet2 continues to impress travelers with its reliability and service excellence.
Which’s survey, gathered feedback from travelers over the past year encompassing more than 10,000 flights, evaluated carriers across seven key criteria, including customer service, value for money, seat comfort, and food and beverage options. Customer satisfaction scores were determined based on overall experience and the likelihood of recommending the airline to others.